These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where
we use the word „you‟ or „your‟ it means the Customer: „we‟, „us‟ or „our‟ means the Remover. These terms
and conditions can be varied or amended subject to a prior written agreement. Your attention is drawn to
Clauses 8, 9, 10, and 11 which limit our liability and you should therefore consider specialist insurance to
cover your goods or premises. We are able to provide such insurance on your behalf under our master
policy. Insurance will form a separate Agreement to these Terms and Conditions.

1. Our Quotation
1.1 Our quotation, unless otherwise stated, does not include insurance, customs duties and inspections or
any other fees or taxes payable to government bodies.
1.2 We may change the price or make additional charges if circumstances are found to apply which have
not been taken into account when preparing our quotation and confirmed by us in writing. These include:
1.2.1 You do not accept our quotation in writing within 28 days, or the work is not carried out or completed
within three months.
1.2.2 Our costs change because of currency fluctuations or changes in taxation or freight charges beyond
our control.
1.2.3 The work is carried out on a Saturday, Sunday, or Public Holiday or outside normal hours (08.00-
18.00hrs) at your request.
1.2.4 We have to collect or deliver goods at your request above the ground floor and first upper floor.
1.2.5 If you collect some or all of the goods from our warehouse, we are entitled to make a charge for
handing them over.
1.2.6 We supply any additional services, including moving or storing extra goods (these conditions apply to
such work).
1.2.7 The stairs, lifts or doorways are inadequate for free movement of the goods without mechanical
equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or
containers to load and/or unload within 20 metres of the doorway.
1.2.8 We have to pay parking or other fees or charges in order to carry out services on your behalf.
1.2.9 There are delays or events outside our reasonable control which increase or extend the resources or
time allowed to complete the agreed work.
1.2.10 We agree in writing to increase our limit of liability set out in Clause 8.1.
1.3 In any such circumstances, adjusted charges may apply and become payable.

2. Work not included in the quotation
2.1 Unless agreed by us in writing, we will not:
2.1.1 Dismantle or assemble unit or system furniture (flat-pack), fitments or fittings.
2.1.2 Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.
2.1.3 Take up or lay fitted floor coverings.
2.1.4 Move items from a loft, unless properly lit and floored and safe access is provided.
2.1.5 Move or store any items excluded under Clause 4.
2.2 Our staff are not authorised or qualified to carry out such work. We recommend that a properly
a qualified person is separately employed by you to carry out these services.

3. Your responsibility
3.1 It will be your sole responsibility to:
3.1.1 Declare to us, in writing, the value of the goods being removed and/or stored. If it is subsequently
established that the value of the goods removed or stored is greater than the actual value you declare, you
agree that our liability under clause 8.1 and 8.2 will be reduced to reflect the proportion that your declared
value bears to their actual value.
3.1.2 Arrange adequate insurance cover for the goods submitted for removal transit and/or storage,
against all insurable risks as our liability is limited under clauses 8.1 and 8.2.
3.1.3 Obtain at your own expense, all documents, permits, permissions, licences, customs documents
necessary for the removal to be completed.
3.1.4 Be present or represented during the collection and delivery of the removal.
3.1.5 Ensure authorised signature on agreed inventories, receipts, waybills, job sheets or other relevant
documents by way of confirmation of collection or delivery of goods.
3.1.6 Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is
taken away in error.
3.1.7 Arrange proper protection for goods left in unoccupied or unattended premises, or where other
people such as (but not limited to) tenants or workmen are, or will be present.
3.1.8 Prepare adequately and stabilise all appliances or electronic equipment prior to their removal.
3.1.9 Empty, properly defrost and clean refrigerators and deep freezers. We are not resp